Frequently Asked Questions (FAQ) – JATAYET

Your Questions, Answered Clearly

At JATAYET, we believe in transparency and smooth communication. This FAQ section is designed to answer the most common questions about our services, booking process, pricing, safety, and more — so you can travel with confidence.

1. What is JATAYET?

JATAYET is a modern, technology-driven transportation service offering safe, fast, and reliable rides across Bangladesh. We provide affordable, premium, and luxury vehicles for daily travel, long-distance trips, and special occasions.

2. How do I book a ride with JATAYET?

You can book a ride easily through our mobile app or website.
Simply:

  1. Enter Pickup Location

  2. Enter Drop Location

  3. Select your preferred car category

  4. Confirm your booking

A driver will arrive at your location on time.

3. Does JATAYET offer intercity or long-distance rides?

Yes. JATAYET provides safe and comfortable intercity rides anywhere in Bangladesh.
You can travel from one district to another with transparent pricing and experienced drivers.

4. Are the drivers verified?

Absolutely.
All JATAYET drivers are:

  • Fully verified

  • Trained

  • Experienced

  • Background checked

This ensures safety and quality in every ride.

5. What types of cars are available?

We offer multiple categories to fit your needs:

  • Affordable Cars (Budget-friendly)

  • Premium Cars (Comfort & class)

  • Luxury Cars (High-end experience)

You can choose based on your preference and budget.

6. How is the fare calculated?

Fares are calculated based on:

  • Distance (per kilometer)

  • Travel time

  • Car category

  • Additional services (if applicable)

You will always see the estimated fare before confirming your booking.

7. Can I schedule a ride in advance?

Yes.
JATAYET allows you to pre-book rides for upcoming trips, meetings, airport travel, and special events.

8. What if I face a problem during my ride?

You can contact our support team 24/7 through:

We take all issues seriously and respond quickly.

9. Does JATAYET offer corporate or business services?

Yes, we offer custom corporate travel solutions for companies, teams, and events.

For details, contact: 

10. How does JATAYET ensure passenger safety?

We follow strict safety measures:

  • GPS-enabled live tracking

  • Verified & trained drivers

  • Clean & well-maintained vehicles

  • Emergency support available anytime

Your safety is always our top priority.

11. How do I give feedback or rate my ride?

After your ride ends, you can rate your experience through the app.
You may also send feedback directly to: 

  • Email: info@jatayet.com
  • Phone: +8809611105913
  • WhatsApp +8801911590889

  • 12. Is JATAYET available 24/7 Service?

  • Yes.
    Our ride service and customer support are available 24 hours a day, 7 days a week, across Bangladesh.

  • Still Have Questions?

  • If your question is not listed here, feel free to contact us anytime.
    We are here to help you.

  • JATAYET – Fast, Safe, and Always On Time.

Account
Services
History
Home
Scroll to Top